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Denied: Fighting for Insurance Coverage


Posted on Sep 08, 2008

Susan Kristoff, from West Palm Beach, Fla., spent two years trying to get those benefits. "It was a daily eight hour job just trying to fulfill the information that Cigna was requesting," Kristoff said. During GMA's investigation into Susan's case, Cigna reversed course and paid her claim.

Kristoff and her lawyer, Alicia Paulino Grisham, blamed her troubles with Cigna on an industry-wide practice of deliberately delaying benefits, which Grisham and other critics call "slow walking." "The insurance companies know if they deny and deny claims that many of the claimants will never pursue their claims," Grisham said.  

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